Training Services

The Institute can provide you and your staff with practitioner-oriented, interactive training, designed for all levels of local government employees and elected officials.

Customized Programs

Classes are tailored to your specific needs and delivered onsite for one locality or for several localities in a specific region.

custom image
General Interest Programs

These programs are held centrally to attract employees from many localities which facilitates an exchange of ideas.

glasses image
Local Government Academies

These special courses, offered by community colleges, are intended for employees and elected officials in those colleges' regions.

students studying

Why Choose the Institute to Design a Class for You?training animation

Because we promise to:

  • provide quality trainers
  • tailor the program to your needs
  • limit class size to foster student-instructor interaction
  • combine large-and small-group discussion and hands-on skill-building exercises
  • supply students with well-written, useful handouts
  • manage all logistical details
  • offer competitive fee structure
  • deliver the program on site

We draw on the expertise of Virginia's public colleges and universities, professional associations, state agencies, local governments, and private consultants to develop seminars.

Course Catalog

Love ‘Em or Lose ‘Em—Motivating & Retaining Employees

Topic
Supervisory Skills
Full-day Course
Overview
What really matters to your employees—more money? The chance to learn more? A more flexible work schedule? How can you get honest answers to this question? How can you develop employee loyalty and commitment to the organization? Based upon the bestselling book Love ‘Em or Lose ‘Em, by Beverly Kaye and Sharon Jordan-Evans, this course will provide strategies to help you motivate and retain employees. You will learn techniques to communicate effectively, ask for feedback, make work more challenging, recognize achievement and effort, demonstrate respect, and support employee growth. You’ll also learn what to do if you cannot offer employees exactly what they want.   
Outcomes
examine the Maslow and Herzberg theories of motivation
promote principles of motivation theories in the work environment by using the Love ‘Em or Lose ‘Em strategies
look at examples of how today’s companies have applied these techniques successfully
explain the supervisor’s role in motivating employees
create action plans for applying motivational principles and strategies at the office
Target Audience
Supervisors, team leaders, managers and directors

Managing Conflict

Topic
Conflict Management
Full-day Course
Overview
When personalities, ideas, or principles collide in the workplace, the results can have a negative effect on all aspects of your organization. By knowing how to manage these differences successfully, you, as the supervisor, can restore the equilibrium necessary for your organization to operate smoothly. This course is designed to help supervisors respond to conflicts among employees so that the result is compromise and understanding rather than continued dissension and resentment. This class is designed to help you develop the ability to recognize sources of friction and to reach resolutions through multiple styles of management and communication. After using these skills, you should see increased productivity, morale, and satisfaction among your employees as well as increased employee retention.   
Outcomes
identify potential sources of conflict
describe multiple styles of conflict management
analyze various supervisory skills used in effective conflict resolution
develop skills through practice and group activities
Target Audience
Supervisors, team leaders, managers and directors

Negotiation Types & Tools

Topic
Negotiation
Full-day Course
Overview
We all negotiate everyday in all aspects of our lives—with colleagues, family, and strangers. How well we negotiate depends not only on our personal style, but also on our understanding of specific techniques. This course will provide the opportunity to learn and practice proven skills for negotiating in a variety of situations. 
Outcomes
define negotiation
distinguish between competitive and cooperative negotiation; between two-party & multiparty negotiations
create an appropriate plan
build trust between the parties
determine what each party wants
use critical communication skills, such as framing, reframing & listening
Target Audience
Managers, enforcement professionals, and all levels of employees who work with the public

Setting Priorities

Topic
Time Management
Half-day Course
Full-day Course
Overview
Keeping focused when twenty things need to be done at once is a tremendous challenge. In this workshop, participants will explore tools they can use to manage the large number of tasks that must be accomplished each day. Perhaps more importantly, participants will also lean ways to keep urgent tasks from overshadowing the most important ones. 
Outcomes
rebalance their time to focus on what’s most important
manage the large volumes of tasks they must complete
maintain their sanity even when in crisis mode
Target Audience
All Employees

So You Want to be a Leader

Topic
Leadership
Full-day Course
Overview
You have reached a point in your career when you feel ready to assume the role of supervising others. You feel that you can be effective—or even that you can do a better job than supervisors you have known. But are you really prepared to take on the new responsibilities that come with the new position? This class will help you develop a “leadership mindset” to enable you to analyze a supervisor’s responsibilities, the strengths that make you a good fit, the skills and knowledge you will need to develop, and your motivation for wanting the job. You will leave class feeling better prepared to make your decision and proceed with the next steps.   
Outcomes
think like a leader
recognize the differences between leadership skills and individual-contributor skills
assess your readiness for a leadership role
demonstrate your readiness to those who can hire you
Target Audience
For anyone who is considering moving into a leadership position

Speak & Be Heard - Improving your Oral Communication Skills

Topic
Communication
Full-day Course
Overview
Communication skills are consistently ranked at the top of competencies employers seek in their employees. It’s true that technology makes it faster and easier to communicate; but the reality is that electronic communication has decreased our ability to communicate effectively face-to-face and build good working relationships. This workshop will give participants the opportunity to assess and enhance their own oral communication skills. 
Outcomes
define key elements of effective communication
recognize common communication barriers
apply techniques for speaking confidently
communicate more effectively, verbally & non-verbally
use active listening skills
Target Audience
All Employees

Staying Legal: Employment Law Basics

Topic
Employment Law
Full-day Course
Overview
Is your head spinning from trying to decipher the specifics of public employment law? It’s no wonder. Regulations are complex and constantly changing. Poor personnel decisions can be expensive and time consuming. Therefore, it is imperative that managers and supervisory personnel follow the rulebook when hiring, evaluating, and disciplining employees. This seminar will focus on the ABCs of basic employment law. You will learn how to avoid liability for you and your organization. You will also have the opportunity to exchange ideas with colleagues facing the same issues. Case studies of real work situations will give you practical techniques and procedures to use back at the office.  
Outcomes
hire the right person the right way
handle employee complaints
correct deficient performance
investigate conduct issues
adapt a model for addressing problem situations
use the Employee Assistance Program as a management tool
Target Audience
Supervisors, team leaders, human resources staff, and those responsible for ensuring compliance within the organization.

Succeeding as a First Time Supervisor

Topic
Supervisory Skills
Full-day Course
Overview
You have just been promoted to a supervisory position. What next? Although you excelled in your previous job, your skills may not be exactly the ones you’ll need to make a good supervisor. This seminar will help ease your move into management and increase your chances of success. This class will provide strategies that you can apply immediately. You’ll learn how to handle difficult personnel problems, confront a crisis with confidence, and keep your staffs motivated, focused, and productive. 
Outcomes
examine supervisory styles, roles, and responsibilities
analyze strategies for delegating for successful results
learn approaches to develop initiative, risk taking, and trust in your staff
discover techniques for problem solving, decision making, and conflict management
develop methods for motivating, rewarding, and recognizing employees
define key principles of setting performance expectations, monitoring performance, and establishing a progressive discipline program
find out the latest changes in employment laws
Target Audience
Those who are new to a supervisory role, oversee the work of one or more employees, or wish to increase their knowledge and skills as first time leaders

Team Building: Taking Your Team from Good to Great

Topic
Team Building
Full-day Course
Overview
Teamwork is front and center in today’s business world. Companies, most notably Google, are famous for their ingenious methods of nurturing teams—teams that consistently break through the barriers to innovation. How can you help your own teams reach new heights? This class will look at the key components of great teams. You will study practical strategies for improving how your teams function and learn how to create an environment that maximizes your teams’ collective talent and knowledge.   
Outcomes
align your expectations with great performance
build a deeper level of trust among the team t deepen team members’ commitment and sense of accountability
maximize meaningful participation from everyone on the team
Target Audience
Supervisors, team leaders, managers, human resources staff

Teamwork Skills & Group Dynamics

Topic
Team Building
Full-day Course
Overview
Do you ever find yourself pulling more than your fair share in a “team” project? Spending valuable time in inefficient meetings? Hitting roadblocks when conflict arises in the group? Teams can be a source of anxiety, yet they can be effective for handling a variety of projects. This course focuses on building productive teams. You will explore the stages of group development, strategies for holding effective meetings, and the value of delegating roles to team members. Case studies will give you a chance to practice interpersonal skills required for effective teamwork, e.g., communication, flexibility, and trust.   
Outcomes
lead or participate in teams more effectively
describe the interpersonal skills required for successful teamwork
identify the different stages of group development
clarify when and how to intervene when problems arise
determine strategies for creating strong teams
Target Audience
Front line, supervisory, management—anyone who wants groups to be more productive. Not exclusive to team leaders.

The Art of Strategic Planning

Topic
Strategic Planning
Full-day Course
Overview
As Yogi Berra said: If you don't know where you are going, you are certain to end up somewhere else. Does your organization have a mission that is clearly focused on where you want to go − in the short term? in the long term? Are you prepared for unexpected opportunities and challenges? Class participants will examine the strategic planning process: its purpose, benefits, and essential components: defining objectives, assessing current and future conditions, forming and implementing strategy, evaluating progress, and fine tuning as needed to stay in the game. Let us help you get to where you want to be. 
Outcomes
define strategic planning
review a strategic plan development/deployment model
identify the components of strategic planning
describe approaches for holding successful strategic-planning sessions
develop skills through practice and group activities
Target Audience
Business/budget analysts, supervisors, managers, team leaders‚ anyone who is active in the strategic planning process

The Times of Your Life

Topic
Time Management
Half-day Course
Full-day Course
Overview
“Time is on your side,” goes the saying. Wouldn’t it be nice if it were so? Actually, you can learn how to manage time so that instead of chasing the clock, you are keeping pace with it...or, even better...running ahead. This workshop will provide you with techniques for setting goals and priorities so that you can take control of those daily, unexpected events that steal your time. 
Outcomes
analyze how you currently spend your time
determine how you want to spend your time
set priorities
manage multiple projects and meet deadlines
Target Audience
All levels of employees

Understanding Communication Styles

Topic
Communication
Full-day Course
Overview
Let’s be honest. There are some people at work who you find to be just plain difficult. How can you handle them more effectively? How can you reduce your mutual frustration when dealing with each other? The key could be an understanding of “style.” This workshop uses the model from DISC—a well-researched communication-assessment tool. You will learn how to better understand those who communicate, interact, and respond to situations differently from you. Sometimes it’s easier than we think to resolve the difficulties between us and the people we find difficult.   
Outcomes
gain insight into your own communication style
accurately “read” the style of others
assess the style strengths and weaknesses of your current team
practice simple techniques to communicate more effectively with everyone
Target Audience
Supervisors, team leaders, managers and directors

Have Questions about our Training Programs?

For all training related inquiries please contact Billie Easton using the contact form below or at bee2u@virginia.edu or 804-371-0202.