Training Services

What really matters to your employees—more money? The chance to learn more? A more flexible work schedule? How can you get honest answers to this question? How can you develop employee loyalty and commitment to the organization? Based upon the bestselling book Love ‘Em or Lose ‘Em, by Beverly Kaye and Sharon Jordan-Evans, this course will provide strategies to help you motivate and retain employees. You will learn techniques to communicate effectively, ask for feedback, make work more challenging, recognize achievement and effort, demonstrate respect, and support employee growth. You’ll also learn what to do if you cannot offer employees exactly what they want.   

When personalities, ideas, or principles collide in the workplace, the results can have a negative effect on all aspects of your organization. By knowing how to manage these differences successfully, you, as the supervisor, can restore the equilibrium necessary for your organization to operate smoothly. This course is designed to help supervisors respond to conflicts among employees so that the result is compromise and understanding rather than continued dissension and resentment. This class is designed to help you develop the ability to recognize sources of friction and to reach resolutions through multiple styles of management and communication. After using these skills, you should see increased productivity, morale, and satisfaction among your employees as well as increased employee retention.   

We all negotiate everyday in all aspects of our lives—with colleagues, family, and strangers. How well we negotiate depends not only on our personal style, but also on our understanding of specific techniques. This course will provide the opportunity to learn and practice proven skills for negotiating in a variety of situations. 

Keeping focused when twenty things need to be done at once is a tremendous challenge. In this workshop, participants will explore tools they can use to manage the large number of tasks that must be accomplished each day. Perhaps more importantly, participants will also lean ways to keep urgent tasks from overshadowing the most important ones. 

You have reached a point in your career when you feel ready to assume the role of supervising others. You feel that you can be effective—or even that you can do a better job than supervisors you have known. But are you really prepared to take on the new responsibilities that come with the new position? This class will help you develop a “leadership mindset” to enable you to analyze a supervisor’s responsibilities, the strengths that make you a good fit, the skills and knowledge you will need to develop, and your motivation for wanting the job. You will leave class feeling better prepared to make your decision and proceed with the next steps.   

Communication skills are consistently ranked at the top of competencies employers seek in their employees. It’s true that technology makes it faster and easier to communicate; but the reality is that electronic communication has decreased our ability to communicate effectively face-to-face and build good working relationships. This workshop will give participants the opportunity to assess and enhance their own oral communication skills. 

Is your head spinning from trying to decipher the specifics of public employment law? It’s no wonder. Regulations are complex and constantly changing. Poor personnel decisions can be expensive and time consuming. Therefore, it is imperative that managers and supervisory personnel follow the rulebook when hiring, evaluating, and disciplining employees. This seminar will focus on the ABCs of basic employment law. You will learn how to avoid liability for you and your organization. You will also have the opportunity to exchange ideas with colleagues facing the same issues. Case studies of real work situations will give you practical techniques and procedures to use back at the office.  

You have just been promoted to a supervisory position. What next? Although you excelled in your previous job, your skills may not be exactly the ones you’ll need to make a good supervisor. This seminar will help ease your move into management and increase your chances of success. This class will provide strategies that you can apply immediately. You’ll learn how to handle difficult personnel problems, confront a crisis with confidence, and keep your staffs motivated, focused, and productive. 

Teamwork is front and center in today’s business world. Companies, most notably Google, are famous for their ingenious methods of nurturing teams—teams that consistently break through the barriers to innovation. How can you help your own teams reach new heights? This class will look at the key components of great teams. You will study practical strategies for improving how your teams function and learn how to create an environment that maximizes your teams’ collective talent and knowledge.   

Do you ever find yourself pulling more than your fair share in a “team” project? Spending valuable time in inefficient meetings? Hitting roadblocks when conflict arises in the group? Teams can be a source of anxiety, yet they can be effective for handling a variety of projects. This course focuses on building productive teams. You will explore the stages of group development, strategies for holding effective meetings, and the value of delegating roles to team members. Case studies will give you a chance to practice interpersonal skills required for effective teamwork, e.g., communication, flexibility, and trust.   

As Yogi Berra said: If you don't know where you are going, you are certain to end up somewhere else. Does your organization have a mission that is clearly focused on where you want to go − in the short term? in the long term? Are you prepared for unexpected opportunities and challenges? Class participants will examine the strategic planning process: its purpose, benefits, and essential components: defining objectives, assessing current and future conditions, forming and implementing strategy, evaluating progress, and fine tuning as needed to stay in the game. Let us help you get to where you want to be. 

“Time is on your side,” goes the saying. Wouldn’t it be nice if it were so? Actually, you can learn how to manage time so that instead of chasing the clock, you are keeping pace with it...or, even better...running ahead. This workshop will provide you with techniques for setting goals and priorities so that you can take control of those daily, unexpected events that steal your time. 

Let’s be honest. There are some people at work who you find to be just plain difficult. How can you handle them more effectively? How can you reduce your mutual frustration when dealing with each other? The key could be an understanding of “style.” This workshop uses the model from DISC—a well-researched communication-assessment tool. You will learn how to better understand those who communicate, interact, and respond to situations differently from you. Sometimes it’s easier than we think to resolve the difficulties between us and the people we find difficult.