We all negotiate everyday in all aspects of our lives—with colleagues, family, and strangers. How well we negotiate depends not only on our personal style, but also on our understanding of specific techniques. This course will provide the opportunity to learn and practice proven skills for negotiating in a variety of situations.
distinguish between competitive and cooperative negotiation; between two-party & multiparty negotiations
create an appropriate plan
build trust between the parties
determine what each party wants
use critical communication skills, such as framing, reframing & listening
Managers, enforcement professionals, and all levels of employees who work with the public