Conflict is a fact of life in any organization, but it need not undermine your mission. Understanding the nature of conflict in the workplace has distinct benefits: 1) gaining confidenceas a manager 2) developing a repertoire of appropriate responses and 3) avoiding or mitigating the harmful effects of conflict. As a more effective mediator, you can help improve your organization’s morale, productivity and chances for success. The class will focus on the constructive and destructive effects of conflict in the workplace, hot buttons, and techniques to diffuse problems before they magnify. You will analyze the results of your Conflict Dynamics Profile and apply the knowledge you gain to real-world conflict scenarios.
analyze the impact of conflict in the workplace
evaluate your responses to past conflict situations
assess your personal conflict management style
apply a new behavioral conflict model in role-play situations
increase your options for addressing conflict in your workplace
Human resources staff, supervisors, team leaders, and managers