The ability to write a good business letter is as important as dressing appropriately for work: both reflect who you are. In fact, your business contacts may know you only through your written correspondence. A clear, concise business letter reflects well on you and your organization. Good business writing communicates exactly what you mean to say in a way that the reader will understand; a well-written letter, memo, or email will help you get the results you want. In this course, you will learn 8 basic steps to writing effectively, including organizing your thoughts, analyzing your audience, and enlivening your message using simple, clear language.
assess your audience
determine and prioritize your key points
use clear, concise language rather than technical jargon and out–of–date words and phrases
strengthen your writing weaknesses
Front line, supervisory, management—anyone who prepares business communication. All employees.