When personalities, ideas, or principles collide in the workplace, the results can have a negative effect on all aspects of your organization. By knowing how to manage these differences successfully, you, as the supervisor, can restore the equilibrium necessary for your organization to operate smoothly. This course is designed to help supervisors respond to conflicts among employees so that the result is compromise and understanding rather than continued dissension and resentment. This class is designed to help you develop the ability to recognize sources of friction and to reach resolutions through multiple styles of management and communication. After using these skills, you should see increased productivity, morale, and satisfaction among your employees as well as increased employee retention.
identify potential sources of conflict
describe multiple styles of conflict management
analyze various supervisory skills used in effective conflict resolution
develop skills through practice and group activities
Supervisors, team leaders, managers and directors