Japan’s highest industrial award for quality and productivity is named for an American, W. Edwards Deming. This honor was repayment to Deming, a statistical analyst, for helping Japan become the world’s foremost automotive and electronic manufacturer. How did he do it? He introduced a system of continuous process improvement that brought about unprecedented efficiency and quality control. This class will introduce you to Deming’s improvement model and demonstrate how you can apply its principles in your own organization.
examine the four phases of PDSA (Plan, Do, Study, Act)
identify tools and techniques found within each phase
practice using the PDSA model
determine how and when to use the model back in the work environment to improve processes at all levels within your organization