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VIG Courses

Continuous Improvement

Continuous Improvement: Using a Model that Changed a Nation

Half-day Course
Overview:

Japan’s highest industrial award for quality and productivity is named for an American, W. Edwards Deming. This honor was repayment to Deming, a statistical analyst, for helping Japan become the world’s foremost automotive and electronic manufacturer. How did he do it? He introduced a system of continuous process improvement that brought about unprecedented efficiency and quality control.

This class will introduce you to Deming’s improvement model and demonstrate how you can apply its principles in your own organization. 

 

Outcomes:
  • examine the four phases of PDSA (Plan, Do, Study, Act)
  • identify tools and techniques found within each phase
  • practice using the PDSA model
  • determine how and when to use the model back in the work environment to improve processes at all levels within your organization
Target Audience: All Employees

Decision Making

Is that your Final Answer? Going from Good to Great Decisions

Full-day Course
Overview:

In your role as leader or manager, you make hundreds of decisions a day. You have to rely on others for details and opinions so that you can make an informed decision. This workshop helps leaders and managers make more creative, more informed, and more thoughtful decisions. You will also learn how to coach others to make more effective decisions. It outlines ways to improve the quality of information you receive from others and presents strategies for helping others improve their decision-making processes. 

 

Outcomes:
  • increase awareness of the decision making processes used by you and others
  • improve the quality of information you receive from others
  • improve the quality of the decisions you make
  • coach others to enhance their decision making abilities
Target Audience: Upper level managers

Difficult Behavior

Dealing with Difficult Behaviors using Customer Service Techniques

Full-day Course
Overview:

The ability to respond to difficult people appropriately is a useful tool at work and at home. In this workshop, participants will examine their own style of managing conflict, and they will practice strategies for dealing effectively with difficult people while staying calm and in control. Participants will also learn strategies for taking responsibility for making relationships work. 

 

Outcomes:
  • evaluate their own conflict management style
  • implement a 3-step plan for reaching agreements
  • use effective communication skills to defuse difficult situations
  • respond to challenging situations with appropriate empathy and listening skills
  • build stronger relationships
  • handle conflict with increased confidence
Target Audience: All Employees

Dealing with Differences: Generation Gap

Half-day Course
Overview:

In today’s workplace it is common to have several generations—as many as four— working together. It’s no longer unusual for a 30 something to supervise a 50 something. It seems like the work world has turned upside down. Generational differences exist on many levels, from etiquette, language, and dress to values, skills, and work styles. This diversity can be a source of conflict or of cooperation, depending how it’s managed. 

 

Outcomes:
  • identify key characteristics of the 4 generations at work—Traditionalists, Baby Boomers, Gen Xers, and Millennials
  • distinguish the different sets of expectations they have about their careers and employers
  • recognize factors that motivate each generation
  • develop approaches to improve communication among the generations
  • use techniques to turn generational differences into positives
Target Audience: Employees at any level who interact with a diverse staff that includes multiple workforce generations.

Emotional Intelligence

Emotional Intelligence

Half-day Course, Full-day Course
Overview:

According to a leading outplacement firm, 75% of people whose careers derailed faltered for reasons related to their emotional competence. In a study of 62 CEO’s in large companies, the longer the company was run by a management team that didn’t get along, the poorer that company’s market return was. Emotional intelligence, the ability to manage and use one’s emotions and relate effectively to others, is a key requirement for success at work and in our personal lives. Fortunately, it can be learned. This workshop helps participants appreciate their emotional intelligence and identify ways they can raise their EQ. 

Outcomes:
  • understand the concept of multiple intelligences.
  • identify why emotional intelligence is important in today’s workplace.
  • learn the various components of emotional intelligence.
  • learn ways to increase your EQ
Target Audience: The workshop can be tailored for any audience.
Assessments:
The one-day workshop uses the EQ Map, an assessment tool. Cost is $30.00 per person, with quantity discounts. The assessment is recommended but not mandatory.

Employment Law

Staying Legal: Employment Law Basics

Full-day Course
Overview:

Is your head spinning from trying to decipher the specifics of public employment law? It’s no wonder. Regulations are complex and constantly changing. Poor personnel decisions can be expensive and time consuming. Therefore, it is imperative that managers and supervisory personnel follow the rulebook when hiring, evaluating, and disciplining employees.

This seminar will focus on the ABCs of basic employment law. You will learn how to avoid liability for you and your organization. You will also have the opportunity to exchange ideas with colleagues facing the same issues. Case studies of real work situations will give you practical techniques and procedures to use back at the office.

 

Outcomes:
  • hire the right person the right way
  • handle employee complaints
  • correct deficient performance
  • investigate conduct issues
  • adapt a model for addressing problem situations
  • use the Employee Assistance Program as a management tool
Target Audience: Supervisors, team leaders, human resources staff, and those responsible for ensuring compliance within the organization.

Ethics

Ethics, Decision Making & Critical Thinking

Full-day Course
Overview:

We all make thousands of decisions daily. While most are simple, and without consequences, everything we say and do represents a choice we have made either consciously or unconsciously.

This session is about making better quality decisions—decisions which are well thought- out, as well as lawful, ethical and values-based. In this session, you will examine the emotional, physical and mental factors that impact your decision-making including why rational decision making isn’t really rational, the value of hindsight and why you should listen to your mother. You will practice models of decision-making that guide you through the steps and outline the relevant questions to ask to find your way through difficult issues. You will also use tools to identify short and long-term consequences of your decisions and identify strategies for recovering from wrong decisions. 

 

Outcomes:
  • increase awareness of the decision making processes used by you and others
  • improve the quality of information you receive from others
  • improve the quality of the decisions you make
Target Audience: All Employees

Facilitation

Facilitation Skills for Managers & Team Leaders

Full-day Course
Overview:

There are many times when we don’t have the opportunity/resources available to have both a meeting leader and a trained facilitator. This course offers managers a tool kit of facilitation skills to use during those meetings when the manager has to wear “both hats.” 

 

Outcomes:
  • create a results-based meeting plan and design an agenda to accomplish it
  • deal effectively with difficult situations/people using practiced intervention skills
  • implement a variety of facilitation tools
  • identify adult learning techniques
  • document meeting decisions and next steps
Target Audience: Anyone leads meetings and deals with group dynamics.

Grant Writing

Effective Grant Writing: Keys to Unlocking the Vault

Full-day Course
Overview:

As public resources decline, government and nonprofit managers should know how to secure grant funding to augment budgets. A successful proposal must be well written, conform to the grantor’s guidelines, and make a compelling case regarding your organization’s needs and ability to deliver and evaluate thoroughly programs.

This one-day workshop will provide a detailed introduction to the grant writing process, covering the eight parts of a model grant proposal: 1) history of your organization, 2) problem/need statement, 3) objectives, 4) process, 5) evaluation plan, 6) future funding plans, 7) budget, and 8) project timeline. 

 

Outcomes:
  • locate funding sources for your project
  • evaluate grant application guidelines
  • determine grantor’s chief interest area (i.e., cost, creativity, accountability) and build a strategy around that idea
  • craft your proposal so that it has the greatest chance of receiving funding
  • analyze a sample grant proposal
  • think as an entrepreneur
Target Audience: Anyone responsible for locating and acquiring grant funds.

Leadership

Genius or Genius Maker: Adapting Your Leadership Style to Boost Employee Performance

Full-day Course
Overview:

As managers, we often get comfortable with a style of leadership that is generally effective for us—but is it always right for our employees? Are we too hands on when we should be stepping back? If we are under or over supervising, we might actually be draining the capability and intelligence from a team or individual. One of the most essential skills of an effective manager is to learn to “multiply” team intelligence and capabilities by fostering employee independence. In this workshop, we will look closely at what it takes to tap into our employees’ potential, and what we may unwittingly be doing to block employee growth and accountability. 

Outcomes:
  • determine if you are a “multiplier” or “diminisher” and compare the effects of each approach on your employees
  • identify four levels of professional development and what employees need from their managers to succeed at each level
  • study four key leadership styles and practice applying them in diverse workplace scenarios
  • create a plan you can use back on the job to “multiply” intelligence and enhance performance
  • review and practice communication skills essential to conducting those difficult performance conversations
Target Audience: Supervisors, team leaders, managers and directors

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