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VIG Courses

Behavioral Interviewing

Behavioral Interviewing

Full-day Course
Overview:

Have trouble finding the right person for the job? Depend too much on intuition to assess candidates? Using behavioral-based interviewing may be the solution. Behavioral-based interviewing was developed on the premise that past behavior and performance predicts future behavior and performance. By asking specifically designed questions, you can discover a candidate's real skills, strengths, and weaknesses.

This workshop will help anyone involved in making hiring decisions to determine the knowledge, skills and abilities required for a position; develop a structured interview plan; and develop a set of behavioral based questions based on specific guidelines.

Outcomes:
  • define behavioral interviewing
  • master a three–step process for preparing and conducting a successful behavioral interview session
  • look at knowledge, skills, and abilities and examine how they relate to behavioral interviewing
  • write behavioral interview questions for a potential interview
  • recognize “things to avoid” when conducting a behavioral interview session
Target Audience: Supervisors, team leaders, managers and directors

Coaching & Mentoring

Coaching & Mentoring

Full-day Course
Overview:

Coaching and mentoring are two of a supervisor’s most important responsibilities. Your ability to master both sets of skills affects the degree to which your employees can improve their performance and develop their potential. An effective coach knows how to communicate expectations of performance to employees, provide continuous feedback, assist in removing obstacles, and ensure that appropriate resources are available. Much like coaches of sports teams, supervisors must keep their work teams focused on shared goals for success.

 

This class will help you develop your abilities as coach and mentor. You will learn how to use strategies to enable your employees to perform their jobs at a level that benefits the individual employee, team, and organization.

Outcomes:
  • define coaching and mentoring
  • explore and compare components of coaching and mentoring
  • develop skills through practice exercises and group activities
Target Audience: Supervisors, team leaders, managers and directors

Collaboration

Leading a Collaborative Culture

Full-day Course
Overview:

Do you have great ideas at work but struggle to get the right people to listen? Do you have colleagues whose support you need but who do not seem to want to aid your efforts? At one time, individual skills and abilities were the paths to success. Today’s workplace requires you to collaborate, build coalitions, and navigate through the diverse perspectives of others. The ability to collaborate is now a key to effectiveness.

This workshop will help you assess your collaboration strengths and your areas of development. Join us and learn how to be a great collaborator! 

 

Outcomes:
  • learn several key skills of Principled Negotiation as they apply to collaboration among teams, across agencies, and with customers themselves
  • identify communication differences that can impede cooperation among colleagues and agencies
  • learn how to move superficial collaboration to a deeper level, especially when conflict or lack of common vision are the barriers
  • analyze how collaboration as well as lack of collaboration can affect customer service
Target Audience: Supervisors, team leaders, managers and directors

Communication

Understanding Communication Styles

Full-day Course
Overview:

Let’s be honest. There are some people at work who you find to be just plain difficult. How can you handle them more effectively? How can you reduce your mutual frustration when dealing with each other? The key could be an understanding of “style.”

This workshop uses the model from DISC—a well-researched communication-assessment tool. You will learn how to better understand those who communicate, interact, and respond to situations differently from you. Sometimes it’s easier than we think to resolve the difficulties between us and the people we find difficult. 

 

Outcomes:
  • gain insight into your own communication style
  • accurately “read” the style of others
  • assess the style strengths and weaknesses of your current team
  • practice simple techniques to communicate more effectively with everyone
Target Audience: Supervisors, team leaders, managers and directors

Critical Conversations: We Have to Talk

Full-day Course
Overview:

Most of us approach critical conversations with trepidation and sweaty palms. Understandably, we try to avoid these exchanges, but often to our disadvantage. They involve tough issues, varying opinions, strong emotions, and high stakes. Learning to converse skillfully enables us to talk with honesty and authenticity so that we can be heard—and can hear others. Better relationships, enhanced productivity, new ideas, and high quality decisions are just a few of the results. Whether the conversation is with a colleague, employee, or boss, the necessary framework and skills are the same to reduce misunderstandings and minimize conflict. Armed with your new skills, you will enter into your next critical conversation with confidence and dry palms. 

Outcomes:
  • describe how avoiding a critical conversation may be keeping you from reaching your goals
  • identify skills necessary to prepare and engage in a difficult conversation with anyone, no matter their position, power or authority
  • share strong opinions without shutting down a contrary view
  • conduct (through class practice) a critical conversation you’d like to have back on the job
Target Audience: Employees at all levels

Speak & Be Heard - Improving your Oral Communication Skills

Full-day Course
Overview:

Communication skills are consistently ranked at the top of competencies employers seek in their employees. It’s true that technology makes it faster and easier to communicate; but the reality is that electronic communication has decreased our ability to communicate effectively face-to-face and build good working relationships. This workshop will give participants the opportunity to assess and enhance their own oral communication skills. 

Outcomes:
  • define key elements of effective communication
  • recognize common communication barriers
  • apply techniques for speaking confidently
  • communicate more effectively, verbally & non-verbally
  • use active listening skills
Target Audience: All Employees

Business Writing Basics

Half-day Course
Overview:

The ability to write a good business letter is as important as dressing appropriately for work: both reflect who you are. In fact, your business contacts may know you only through your written correspondence. A clear, concise business letter reflects well on you and your organization. Good business writing communicates exactly what you mean to say in a way that the reader will understand; a well-written letter, memo, or email will help you get the results you want.

In this course, you will learn 8 basic steps to writing effectively, including organizing your thoughts, analyzing your audience, and enlivening your message using simple, clear language. 

 

Outcomes:
  • assess your audience
  • determine and prioritize your key points
  • use clear, concise language rather than technical jargon and out–of–date words and phrases
  • strengthen your writing weaknesses
Target Audience: Front line, supervisory, management—anyone who prepares business communication. All employees.

Conflict Management

Conflict Management

Full-day Course
Overview:

Heavy workloads, differing opinions, the need for accuracy, deadlines—these inevitable stresses present challenges for today's busy manager. The effective manager can conquer controversy by seeking mutually acceptable outcomes for difficult situations. Learn negotiation techniques for conflict resolution and discover strategies for improving communication and building effective work teams and addressing conflicts proactively. This class provides participants an opportunity to assess their own conflict dynamics style and use that to develop an action plan for constructive conflict behavior. 

Outcomes:
  • recognize the difference between effective and ineffective conflict strategies
  • identify your normal reactions to conflict and determine their effectiveness
  • identify skills needed to successfully resolve conflicts at work and at home
  • develop an action plan for developing constructive conflict behavior and reducing the behaviors that create negative consequences
  • learn a simple process for resolving conflicts
  • apply what you know about conflict to resolving issues with difficult people
Target Audience: All Employees

Managing Conflict

Full-day Course
Overview:

When personalities, ideas, or principles collide in the workplace, the results can have a negative effect on all aspects of your organization. By knowing how to manage these differences successfully, you, as the supervisor, can restore the equilibrium necessary for your organization to operate smoothly. This course is designed to help supervisors respond to conflicts among employees so that the result is compromise and understanding rather than continued dissension and resentment.

This class is designed to help you develop the ability to recognize sources of friction and to reach resolutions through multiple styles of management and communication. After using these skills, you should see increased productivity, morale, and satisfaction among your employees as well as increased employee retention. 

 

Outcomes:
  • identify potential sources of conflict
  • describe multiple styles of conflict management
  • analyze various supervisory skills used in effective conflict resolution
  • develop skills through practice and group activities
Target Audience: Supervisors, team leaders, managers and directors

Becoming Conflict Competent

Half-day Course
Overview:

Conflict is a fact of life in any organization, but it need not undermine your mission. Understanding the nature of conflict in the workplace has distinct benefits: 1) gaining confidenceas a manager 2) developing a repertoire of appropriate responses and 3) avoiding or mitigating the harmful effects of conflict. As a more effective mediator, you can help improve your organization’s morale, productivity and chances for success.

The class will focus on the constructive and destructive effects of conflict in the workplace, hot buttons, and techniques to diffuse problems before they magnify. You will analyze the results of your Conflict Dynamics Profile and apply the knowledge you gain to real-world conflict scenarios. 

 

Outcomes:
  • analyze the impact of conflict in the workplace
  • evaluate your responses to past conflict situations
  • assess your personal conflict management style
  • apply a new behavioral conflict model in role-play situations
  • increase your options for addressing conflict in your workplace
Target Audience: Human resources staff, supervisors, team leaders, and managers

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